Job Details

Patient Access Representative

Patient Access Representative (Medical Front Desk/Office)
$16 – $18/hr.
290 area 77002
Temp to Hire
We are looking for a Patient Access Representative to join our client’s team. In this role, you will obtain demographic and financial information from patients when patients check in. In addition to updating their information and processing copayments upon check-in, you will also assist with insurance authorizations and pre-certifications. This is an administrative role that requires customer service skills. Our ideal applicant is bilingual.  Overall duties include scheduling appointments for patients by telephone for a high-volume multi-physician specialty care practice located in Northwest Houston.
Essential Duties and Responsibilities:
  • Schedules patient appointments
  • Answers all incoming telephone calls and either responds to inquiries, directs the caller to appropriate personnel or initiates a triage telephone encounter for response by medical personnel
  • Verifies insurance for patient
  • Collects patient insurance co-pays
  • Schedules appointments and enters appointment dates and times into the computerized scheduler
  • Records when appointments have been filled or canceled
  • Maintains accurate physician and audiologist schedules
  • Reschedules all patients affected by physician schedule changes within 24 hours of notification or within 4 hours if changes are for the next day’s patient schedule
  • Gather all demographic and insurance information to verify eligibility
  • Maintains phone system for operational purposes
  • Assist with referral and online appointment scheduling
  • Completes transfer of phones to night service and retrieves from service in the mornings
  • Maintains communication with answering service regarding messages, physician on-call schedule, and changes to our routine operations schedule
Patient Account Representative’s Qualifications:
  • High School diploma or GED. One-year medical front office experience
  • Patient scheduling experience
  • Experience verifying insurance
  • Data entry experience with medical office computer software; ECW experience is preferred
  • Experience applying copays to patient account
  • Medical Front Office
Excellent Benefits:
  • Direct Deposit options
  • Weekly pay periods
  • Successful candidates will be required to undergo pre-employment drug and alcohol screening.
  • Opportunity to learn and grow within a company that recognizes and rewards your hard work
  • Close access to the highway for an easy commute with shopping and restaurants nearby
  • The company offers career development and continuing education opportunities
  • Monday thru Friday; 8 am to 5 pm work schedule
  • During your employment with Resource Staffing, you are eligible to enroll in our benefits program including medical (3 plans to choose from), dental, disability, critical illness, life, vision, accident, and behavioral health insurance.  Additional benefits include 401K, direct deposit, and our referral bonus program!
  • Once hired full-time, you will have access to a comprehensive benefits package including a Pension Plan, 100% paid PPO plan, and generous PTO package
We encourage applications from all qualified individuals to apply today. We look forward to speaking with you and giving you more details.

Post expires at 12:30pm on Friday April 28th, 2023